Customer service/Technical support/updates :
Types of personal data :
Information about your case/request.
Your contact details, product serial number, product warranty information, place of purchase and other relevant information, which Pitambara may inquire in order to proceed with your request.
Your user information, such as your personal details, information regarding your (paired) Pitambara product(s), including product serial number(s), stock keeping unit no., product and app usage type, date and frequency, log -in credentials, encrypted credentials for third party services offered in our app, for instance Deezer and TuneIn, information on other users of Pitambara app(s) within your household (if applicable), information you choose to attribute in connection with your Pitambara devices, for instance when customizing name of your Pitambara product(s), product use activity log and social media.
Customer experience :
Information provided when completing surveys, questionnaires and feedback forms, such as personal details as specified above, your Octacore Technologies product warranty ID, place of purchase, your feedback on your use of Octacore Technologies product(s) and evaluation of the same, and your location information.
We collect your feedback regarding your use of Octacore Technologies products and services by inviting you to complete surveys, questionnaires or feedback forms.
Your verifiable consumer request must :
a. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data, or an authorized representative;
b. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it;
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.